Block your card
If you lose your CAMIPRO card, it is imperative to block the card as soon as possible on myCamipro (with login) or by calling CAE (021 / 693 40 00). This prevents a malicious person to access protected facilities or to use the money from your card. If you find your card again, you can also reactivate it on myCamipro.
Card replacement
The remplacement of the CAMIPRO card will cost a fee of 25.- CHF. A person who orders an new card, and then recovers his old card, cannot cancel his order, and thus will not be refunded.
The remplacement of a stolen card is performed for free, if you present a copy of a theft statement deposited at the police.
Students and PhD students can pay this fee at the Service aux Etudiants counter in the BP building (payment by debit or credit card, no cash money).
Employees can get a payment slip (BVR) at the Camipro cards office (BS 045), or at their local Camipro manager. They can also pay with their new Camipro card is there is sufficient funds on the account.