You can easily and independently manage your password from any authentication window.
To guide you step by step through this process, we provide the following two guides:
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Resetting your password
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Adding a recovery email address
If needed, the Service Desk or your IT contact points are available to assist you.
Note: We strongly encourage you to provide a recovery email address (see procedure Add a recovery email address). This will be used both for password recovery and to receive security alerts in case your EPFL mailbox is unavailable.
RESET MY PASSWORD
- After entering your @epfl.ch email address on a Microsoft Entra ID login page (for example: https://outlook.office.com/), click on « Following ».
- Click on « I forgot my password ».
- Enter your @epfl.ch email address again, then type the characters from the image, and finally click on « Next ».
- You will then arrive on a first verification page asking you to choose one of the two-factor authentication methods linked to your account.
- Confirm the verification based on the chosen method (push notification via Microsoft Entra ID, 6-digit code with Google Authenticator, or received on your recovery email inbox). Then click « Following ».
- Enter your new password, then click « To end ».
- A confirmation message will be displayed to confirm your password change.
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Go to the « Security information » tab.
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Click on « Add sign-in method ».
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Select the « Email » option.
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Enter the recovery email address you wish to use (an address other than your EPFL email), then click on « Following ».
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A verification email containing a 6-digit code will be sent to the address provided in the previous step. Enter the 6-digit code you received, then click on « Following ».
- A confirmation message will be displayed to confirm the registration of this email address as a password recovery method.