Laptop Support

Poseidon does not handle the installation of professional software. For EPFL students only, you now have access to Distrilog (https://distrilog-etudiants.epfl.ch) and the following services:

Software available with VDI

We can assist you in installing the VMware Horizon client to access the EPFL’s desktop virtualization service. More information on how to get started with VDI can be found here.

List of paid or free software available to EPFL students and supported by Poseidon

Mathematica

Mathematica is available on this page: https://distrilog-etudiants.epfl.ch (Access limited to the EPFL network or via VPN | about 4 GB).

Matlab

Matlab is available on this page: https://distrilog-etudiants.epfl.ch (Access limited to the EPFL network or via VPN | about 6 GB).

This MATLAB & Simulink Standard Version is available for Linux (64-bit), Mac OS X (64-bit), and Windows (32 and 64-bit) operating systems and includes more than 50 toolboxes.

EPFL users can receive technical support from MathWorks. Information on how to contact the support team and submit a request can be found on the MathWorks website:
www.mathworks.ch/support/contact_us/index

But before contacting MathWorks support, please retrieve your MATLAB version and license number by typing the following command in MATLAB: “ver”.

Be sure to check the knowledge articles (log in and then type “matlab” in the search field) if you encounter issues.

You can also learn about the latest version features by reading the Release Notes page from MathWorks.

At the beginning of each year, during January, you will need to renew your MATLAB license by following the instructions in this knowledge article.

Maple

Maple is available on this page (approx. 1 GB): https://distrilog-etudiants.epfl.ch

List of paid or free software available to EPFL students but not supported by Poseidon

LabVIEW

Available on this page: https://distrilog-etudiants.epfl.ch (Access limited to the EPFL network or via VPN)

ANSYS

Available on this page: https://ansys.epfl.ch/ (Access limited to the EPFL network or via VPN)

Adobe Creative Cloud

85.00 CHF per year (01.09.24 – 31.08.25), available here: https://creative.academicsoftware.eu/en/epfl

IMPORTANT: The license will be valid for the indicated duration (01.09.24-31.08.25) and not for one year from the purchase date!

Parallels Desktop for Mac

Paid, see pricing via this link:
https://www.studyhouse.ch/cgi-bin/product/P15168

More software available here:

https://www.studyhouse.ch/cgi-bin/catalog/1

Are you a PhD student?

In this case, the licenses listed above do not apply to you. However, you have access to the full versions on Distrilog.

For EPFL students only, if the laptop is no longer under warranty, our service offers, on a best-effort basis, the following services after acceptance of the terms and conditions:

• Replacement of individual components, such as battery, SSD, fan, RAM.
• Dust cleaning of the laptop.
• Water damage repair.
• Diagnosis of laptop components.
• Keyboard repair.

Our service offers the following services:

• Purchase advice for a laptop.
• Repair advice (which component to choose, etc.).
• We assist you with any software-related questions.
• We help you recover your data (as long as the hard drive is in good condition).