All repairs must go through a standard request:
What are CRI’s conditions for repair?
Broken hardware is accepted for repair provided that they satisfy the following conditions:
- The device is EPFL’s property (yellow inventory label required)
- The device is under warranty or out of warranty. PLEASE note that the conditions are not the same for PC and Mac, please consult PC Repair Mac Repair
- Purchase date is no older than 7 years
- If the device is out of warranty, the repair is charged to the Unit concerned, (quote and internal invoice for parts only)
- If the equipment is beyond 7 years the CRI is no longer concerned.
Please see the Repair procedure page for more details.