Work request

The requests are usually submitted by the administrative assistant of the unit. In order to have the rights to do the requests you have to be accredited.

You can send the request to: [email protected]

For repairs, please contact the CAE repair service: +41 21 693 4000 (open 24/24, 7/7) / [email protected]

Regarding the installation of TVs, beamers, etc., please contact the SAVE: [email protected]

All other requests for intervention have to be carried out through the web page:

https://support.epfl.ch/epfl

It is important to log in (top right corner) on this page before accessing the following pages.

Click on “Requests”

Click on “Facilities management”

Depending on your needs, please select the right option.

You will then access to a form that you need to fill, add document if needed, and send.

Your request will then be either approved or refused. If it is approved, a Project Manager will be assigned to your request for the intervention.

Any requests related to security need to be done through this link, you need to be logged in on the EPFL website to access this page.

Regarding the gas detection requests, please add the following information to the request:

  • Gas (helium, argon, hydrogen, etc.)
  • If the gas emission is due to the manipulation of a cryogenic liquid, specify which gas (helium, nitrogen and carbon dioxide) and the volume of the Dewar
  • If the request concerns a gas mixture, specify the composition of the mixture and the percentage of each gas.
  • Volume and pressure of the gas cylinder
  • Laboratory number
  • Manipulation: will the gas be directly connected to a machine or be used in a reactor? Do you have a fume hood where to manipulate the gas? etc.
  • Availability of a gas cabinet in the laboratory
  • Gas flow rate
  • Pressure at which the gas will be used
  • Any other information that you estimate necessary to do the analysis of the request

Please be aware that gas detection requests sent via “demande d’intervention/work request” won’t be considered.

For your information signage has changed, a new project has been implemented with the standardization of signs. You will find more information on this page.

To do a signage change request, first, you will have to log in (top right corner) on this page before accessing the following steps:

After logging in, you can click on “Requests” then “Development and construction”. The select “Signage” and from there, you can fill the form and submit it with the button on the top of the page (on the right).

All requests for furniture have to be carried out through the web page:

https://support.epfl.ch/epfl

Before requesting adjustable electrical desks, you should get in touch with the specialists in occupational hygiene by mail at this address: [email protected]

Also, you can consult the web page on ergonomics.

For other requests, it is important to log in (top right corner) on this page before accessing the following pages:

Once you are logged on this page, here are the steps you need to follow:

Click on “Requests”

Click on “Facilities management”

Select “Mobilier, appareils”

Select what you need between the different options

You will then access to a form that you need to fill, add document if needed, and send.

In your request, you will have to precise what furniture you would like. In order to choose your furniture, please refer to the catalogues below:

Catalogue for lab furniture:

BEFORE SUBMITTING YOUR REQUEST:

The yearly cost of a water fountain is 600.- CHF and has to be covered by your unit. Please validate this with the person in charge of your unit before submitting this request.

 

All requests for water fountain have to be carried out through the web page:

https://support.epfl.ch/epfl

Once you are logged on this page, here are the steps you need to follow:

Click on “Requests”

Click on “Facilities management”

Select “Techniques du bâtiment”

Select “Eau”

You will then access to a form that you need to fill, add a valid layout of the installation, and send. Please specify in the form that the request is for a water fountain.

You request will then be reviewed by the Infrastructure Manager (Rania Mohni) for a validation of your request.

Your request will then be either approved or refused. If it is approved, a Project Manager will be assigned to your request for the intervention.

Please contact the CAE repair service: 021 693 4000 (open 24/24, 7/7) / [email protected]